Shopping Bag

0 item(s) in cart/ total: $0    view cart

Warranty & Returns


Warranty

We offer various levels of warranty.  Each item will have a warranty level specified in the individual listings. 

New Items: 

Manufacturer - Warranty for this item is provided by the manufacturer as specified either in writing or the manufacturer's website. 
Standard New - 90 days (3 months) from date of delivery.  This covers items that are brand new boxed or open box not covered by the manufacturer or the manufacturer's warranty has expired.
Extended New - 180 days (6 months) from date of delivery.  This covers items that are brand new boxed or open box not covered by the manufacturer or the manufacturer's warranty has expired.
Extended Plus New - 12 months from date of delivery.  This covers items that are brand new boxed or open box not covered by the manufacturer or the manufacturer's warranty has expired.


Refurbished Items:

Refurbished Standard - 90 days (3 months) from date of delivery. 
Refurbished Extended - 180 days (6 months) from date of delivery. 
Refurbished Extended Plus - 12 months from date of delivery. 


Pre-Owned Items:

Pre-Owned Standard - 30 days from date of delivery. 
Pre-Owned Extended - 90 days (3 months) from date of delivery. 
Pre-Owned Extended Plus - 180 days (6 months) from date of delivery.  


Clearance Items*:

Clearance Standard - No warranty at all. This covers items that are on clearance sold as is.
*Some clearance items may still have warranty and will be noted in the individual listings.


For Parts:

Parts Standard - No warranty for this item.  This covers items that are sold as is for parts or repairs. 




Returns

In order to return an item we must issue an RMA number. Contact us first within 15 days of receipt to initiate the return process.  For items being returned under warranty we must be contacted prior to the warranty expiration.
The process is as follows:
  • Contact us via email with your name, item order number, purchase date and whether you want a refund or an exchange.
  • We issue you an RMA #.
  • The item must be returned within 15 days of the RMA being issued. 
  • Once the item is returned we will inspect it and verify the serial number or other identifiable source.  In some cases the item will be tested if necessary.  If all the criteria are met we will then process the refund or exchange.  


We record all serial numbers or mark our items in order to prevent fraud.  If we notice an indication of fraud we have the right to deny a claim. We take fraud and scamming very seriously and will work with authorities if necessary to deal with these issues.